Extra Security Login - Browser Cookie Impact
A modification was made to the Extra Security Login cookies used by Internet Banking. This modification will protect you against certain types of attacks that attempt to steal your browsing cookies. While this enhancement will improve the security of eBranch, as a side effect this enhancement may prevent the ability for eBranch to store a backup Extra Security Login cookie in Adobe Flash. If no backup cookie is stored in Adobe Flash, then the only cookie that can be used to mark a computer as private is the cookie stored by your internet browser. When you or your browser deletes this cookie, you are effectively making the computer public, and will be required to enter your username, password and additional verification again on the next login.
Remove Option to Delete Cookies On Browser Close
If you are prompted for the Extra Security Login on each sign in it is likely that your browser has a setting that is deleting your cookies when the browser is closed. If you adjust your browser settings to avoid deleting the cookies stored within your browser when the browser is closed, you should not be prompted to re-enter your additional verification on your next login.
I need help determining what browser I'm currently using. Help
Adjust browser settings:
Internet Explorer:
- Select Tools (Gear icon on newer versions)
- From the Tools menu select Internet Options
- Select the General tab.
- Under "Browsing History" uncheck the checkbox for Delete browsing history on exit
- Select OK to close the "Internet Options" window.
- Shutdown and restart your computer.
Mozilla Firefox:
- Choose the menu option for your computer:
- PC (Windows): Select Tools then Options
- Mac: Select Firefox then Preferences
- Select Privacy
- Under "History"
- If it is set to "Use custom settings for history," uncheck the checkbox for Clear history when Firefox closes.
- Select OK.
- Shutdown and restart your computer.
Safari:
Currently, Safari does not support clearing your history when you exit. You can check if there are extensions installed that might be automatically clearing cookies.
To check Safari for extensions that might be automatically clearing cookies:
- Mac: Select Safari (Gear icon in newer versions)
- Click Preferences
- Select the Extensions tab.
- The currently installed extensions will display.
- For assistance with the extensions, please contact the developer for the extension.
- Close the "Preferences" window.
- Shutdown and restart your computer.
Google Chrome:
- Select Tools (Wrench or 3-line icon in newer versions)
- Click Settings
- Click Show advance settings.
- In "Privacy" select Content Settings.
- In "Cookies" verify that the checkbox is unchecked for Keep local data only until I quit my browser.
- When you are done, click Done.
- Shutdown and restart your computer.
Additional Browser & Settings Information
If the your computer is not saved as "Private" after updating your browsers settings to avoid deleting its cookies a few other programs that could be deleting the cookies are:
