Self-Service Support

Frequently Asked Questions About Mobile Banking Apps

What is the BayPort Mobile Banking App?
The BayPort Mobile Banking App is a service that enables you to access your account information, transfer funds, and more from a smartphone with Internet access from either a WIFI source or a 3G network. (Currently available for the iPhone, iPod Touch or iPad and Android smartphones).

How does the BayPort Mobile App work?
First you must download our Mobile App from the iTunes App Store or Android Market (Google Play). You can do this either from your mobile phone or computer. If you do access our App from your computer, the App will install on the mobile phone the next time the phone is plugged in to the computer.

Once you download the App, you log in with the same username and password that you use for eBranch. No separate or different registration is required. Once logged in, you can:

Access Your Accounts – you can view account balances and account history.
Make Transfers – you must have more than one account on online banking for this functionality to be available on mobile banking.
Find an ATM/Branch – you can use the App to locate the ATM or branch nearest your location.
Contact Us – you can contact us quickly right from the App.

Is BayPort Mobile App currently available to all users?
The BayPort Mobile App is currently available to all online banking users who own an iPhone, iPod Touch, iPad or Android smartphone with access to 3G or WIFI.

Is it safe to bank using the BayPort Mobile App service?
Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from eBranch. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.

How many transactions can I see on my phone at a time?
When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions.

What different kinds of funds transfers are available?
To do a funds transfer, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer this way.

How do I log out?
When you're ready to log out, select the Log Out button at the top right of the page and you will exit the BayPort Mobile App. This will return you to the Login screen.

Is a password needed for the Mobile App?
Yes. From your mobile device, you will need to log in to the BayPort Mobile App. This is the same as you would for online banking, using the same login information you do for eBranch. No separate Mobile App sign‐up is required.

I have disconnected my mobile phone. Will my service continue to work?
For the BayPort Mobile App to work, you must have a mobile device with access to the 3G/EDGE or WIFI networks.

Is help available through my mobile device?
Click the Contact Us tab to find our support phone number (757) 928-8850 or (800) 928-8801 and email address info@bayportcu.org. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

What does the 'Remember Me’ checkbox do?
Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.

My session timed out pretty quickly, can I change the timeout value?
Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the BayPort Mobile App login page displays with a Session Expired message.

How can I tell the difference between my cross accounts?
Yes, you can distinguish cross accounts from your individual's accounts within our Mobile Banking App.

All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.
	Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.