Self-Service Support

eBranch Scheduled Transfers:

If you setup a scheduled transfer with eBranch the transfer will process on the scheduled date around 6:30 a.m. EST.
How do I set up an eBranch Scheduled Transfer?

STAR (Audio Banking) Scheduled Transfers:

If you setup a scheduled transfer with STAR (Audio Banking) the transfer will process on the scheduled date around 12:30 a.m. EST.
How do I set up a STAR Scheduled Transfer?

eMail Alerts:

Text Message Alerts*:

Text message balance alerts process twice each day, around 12:00 p.m. and 4:00 p.m. EST. Note: If your balance falls below your set limit only one low balance alert will be sent, another alert will not be sent until the balance goes above the set limit and then back down.
Text message payment and deposit clearing alerts process around 9 a.m. EST. Note: The alert will not be received the same day of the payment or deposit even if the deposit or payment happens before 9 a.m. i.e. If a payment or deposit clears your account on 04/02, the text message alert will be received on 04/03 around 9 a.m. EST.
Text message alerts for account balances sent every Friday process around 10 a.m. EST.
How do I activate Text Message Banking and Alerts?

*Standard text messaging charges apply. Notifications may be delayed up to 24 hours.

All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.
	Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.