Java and Browser version requirement verification is not successful!
If you receive this error message it is because SmartSource cannot detect that you have Java on your computer. Please try the following steps:
- Make sure that Java is installed on your computer by visiting this website: http://www.java.com/en/download/testjava.jsp. If you do not have Java on your computer, you can install it from this website. Please make sure to close your browser, re-open it, and go back to where you attempted to print from once the install is completed.
- If you already have Java installed on your machine, you may need to install it specifically for your browser. For example, the Chrome browser does not always recognize that you already have Java installed on your machine. If this is the case, you may need to uninstall Java and reinstall it through Chrome.
- If your browser is still giving you this message, please clear your cache. This page will give you instructions on how to do this with your browser: http://www.wikihow.com/Clear-Your-Browser%27s-Cache .
In some versions of Internet Explorer, you may receive a message to Run or Save Java on your machine.
Please click Run:
If you are using Chrome, you may need to give Java permission to run.
Please click “Always run on this site” when the message appears: