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New Opening Hours
From Monday 4th January 2010, we will be extending the hours we provide advice and support to cover the weekends too.

Our new opening hours will be 8am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.
For the lastest updates please visit our blog

Category:  All  ›  Raising money  ›  Managing and updating your page Print article email link

I've pulled out of the event – can my donors get a refund?

Before you do anything else, please cancel your JustGiving page to stop donations coming in.

  1. Click on Your account and log in
  2. Click on Your pages
  3. Click on the title of the page you want
  4. Click on Cancel your page, near the bottom of the screen

 

I already have donations on my page…

We can't refund donations made on your JustGiving page because they're processed immediately and paid directly to your charity. It's what makes JustGiving so efficient!

If your donors would like a refund, please ask them to contact your charity. We give refunds only in exceptional circumstances, with the charity's written approval.


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Last updated: Jun 20, 2009