Frequently Asked Question

I can't get streaming video to work with ZoneAlarm running.

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In order to have streaming video allowed past the firewall, you will need to
do the following :

- The program will require Access rights when it asks

If the streaming video still does not connect, then do the following:

- Click Firewalls -> Main -> Advanced button
- Check the box to Enable Uncommon Protocols At High Security
- Close and reopen the streaming audio/video program

Lastly, if you are using ZoneAlarm Pro or ZoneAlarm Security Suite, try
turning the Privacy features off and then see if you are able to access the
streaming media.

In some cases you may need to set Internet Zone to Medium setting
while using streaming video, and set it back to high when you are

Note- Links to sites other than are provided for the
convenience of our users. ZoneAlarm does not provide, and is not
responsible for, the content users may find on such sites.

If you need assistance with any ZoneAlarm product, please contact a Customer Service agent using our Live Chat option below:

Our agents are standing by
to help you. Click to chat.
Customer Service Rating by LivePerson  
You can also call customer service at 877-966-5221, Live Chat is the prefered contact method and is faster.

Last Update: Jul 15, 2010
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