Question:
I purchased an upgrade to ZoneAlarm Security Suite or to ZoneAlarm Extreme and when I input the license key I received the software says that it’s ‘Invalid’.
Solution:
When you purchase an upgrade to another product with additional features you need to un-install the ZoneAlarm software that’s already on your PC(s) and install the new product before inputting the new license key.
-Below are steps how to uninstall and download and install your new version.
1. Open ZoneAlarm on your computer. Double click on the ‘Z’ icon in your system tray in the lower right hand corner of your screen near your clock.
2. The ZA information screen should be open now. Click on Overview, and then click on Preferences.
3. Un-check the box called ‘Load ZoneAlarm at startup’ then close ZA.
4. Shutdown and reboot your PC. ZoneAlarm’s ‘Z’ icon should not appear in the system tray now after your system reboots.
5. Click ‘Start’ or your windows icon in the lower left hand corner of your screen.
6. Click Programs folder, Click ZoneAlarm folder
7. Mouse over the ‘Uninstall ZoneAlarm’ program and Right click and select Properties from the menu
8. Click on the box called Target. Scroll your cursor using the right arrow key on your keyboard to the end of the text in the box.
9. Once at the end of this text, Press the Space bar ONCE and they type: /clean
10. Click the OK button.
11. Now click Start, Click Programs folder, and Click ZoneAlarm folder.
12. Left Click the Uninstall ZoneAlarm program.
13. Take all the default prompts and questions, your system will reboot and now your old ZoneAlarm has been uninstalled.
14. Download the product which you purchased an upgrade to:
ZoneAlarm Extreme Security - CLICK HERE
Or
ZoneAlarm Internet Security Suite – CLICK HERE
15. When your prompted by your web browser to ‘Run or Save’ select Save. We suggest you save the installer to your Desktop so that it’s very easy to find after downloading has completed.
16. After the download has completed locate the ZoneAlarm installer and double click the icon to start the installer.
17. We highly suggest you take all the default settings and suggestions from the installer. Your system will be required to reboot to complete the installation.
18. After rebooting you will be presented with a screen that will ask you if you want to buy, or continue trial or ‘Do you have a ZoneAlarm key? Enter it below’
19. Now you can copy and paste your license key from your order confirmation email into the field for your key, then click the Authorize Key button.
20. You should receive a message that your key was accepted. If it was not accepted double check that you have Copy and Pasted the key from the order confirmation email.
Typing the key in by hand could result in errors.
Also be sure you have installed the proper product for which they key is used for.
For example a ZoneAlarm Extreme key will not work in ZoneAlarm internet security suite
You can tell which product is installed on your system by looking at the box where you’re trying to input your key and at the top left side of the box next to the small ‘Z’ icon it will state the product name.
