If possible, first try to run the ZoneAlarm clean up tool found at the link below. This tool will remove all ZoneAlarm data from your computer: When the download box pops up, choose Save, in the next box choose Save to Desktop. Restart the computer before running the tool.
http://download.zonealarm.com/bin/free/support/download/clean.exe
Then try re-installing ZoneAlarm again
Click Here to download the latest version of ZoneAlarm you own.
If the clean up tool fails for any reason, or if you want to ensure that all ZoneAlarm files were removed from the system, continue with the steps below. Please make sure that you have the latest version downloaded from the link above first.
01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.
05.) Once you are at the desktop, Click Start, Computer
06.) Click Tools, Folder Options, View Tab
NOTE: If you cannot see the menu bar with the Tools menu on it, you have to press the Alt-key on the keyboard and the menu bar should then be visible.
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:
Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.
12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as possible.
14.) Close this window
15.) Click Start, Computer
16.) Double Click C:
Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.
17.) Double Click the Program Files [x86] Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as possible.
19.) Close this window
20.) Click Start, Computer
21.) Double Click C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System32 Folder
25.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible.
26.) Locate and delete the following files in the System32 folder if they are present:
- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zpeng24.dll or zpeng25.dll
27.) Double Click the Drivers folder inside the System32 Folder
28.) Locate and delete the following files in the System32\drivers folder if they are present:
- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zpeng24.dll or zpeng25.dll
29.) Close this window
30.) Click Start, Computer
31.) Double Click C:
32.) Double Click the Windows Folder
33.) Double Click the Syswow64 Folder
34.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible.
35.) Locate and delete the following files in the syswow64 folder if they are present:
- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zpeng24.dll or zpeng25.dll
36.) Double Click the Drivers folder inside the Syswow64 Folder
37.) Locate and delete the following files in the Syswow64\drivers folder if they are present:
- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zpeng24.dll or zpeng25.dll
38.) Clear your Temp Directory per the instructions below.
- Go to Start -> Run
- Type %temp% and click OK
- Select all of these files and delete them
39.) Clear the Prefetch folder per the instructions below.
- Go to Start -> Run
- Type Prefetch and click OK
- Select all of these files and delete them
NOTE: If you do not have the Run option on the Start menu, you can press and hold the Windows logo key and tap the letter R .
40.) Remove the necessary registry entries:
*Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the registry.
For information about how to edit the registry in Windows, from your desktop, click Start -> Run -> and type regedit. Click on Help -> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How to... section).
Also, you should always make a backup of the registry before editing it. You can find this in the same section of the Help files.
To remove the needed registry entries, go to Start -> Run and type in regedit. Choose OK, and use the folders on the left side of the Registry Editor window to navigate to the specified directories below. Note that you will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):
HKEY_LOCAL_MACHINE\Software\Zone Labs
HKEY_LOCAL_MACHINE\Software\CheckPoint
HKEY_LOCAL_MACHINE\Software\KasperskyLabs
HKEY_LOCAL_MACHINE\Software\MailFrontier
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant
41.) Close this window, then empty your recycle bin.
42.) Restart the computer.
43.) Try to install the latest version again.
Click Here to download the latest version of ZoneAlarm you own.
