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Frequently Asked Question

How do I manually remove Zonealarm from Windows Vista 64bit and Windows 7 64bit


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Answer

Solution:

 

If possible, first try to run the ZoneAlarm clean up tool found at the link below. This tool will remove all ZoneAlarm data from your computer: When the download box pops up, choose Save, in the next box choose Save to Desktop. Restart the computer before running the tool.

http://download.zonealarm.com/bin/free/support/download/clean.exe

Then try re-installing ZoneAlarm again

Click Here to download the latest version of ZoneAlarm you own.

If the clean up tool fails for any reason, or if you want to ensure that all ZoneAlarm files were removed from the system, continue with the steps below. Please make sure that you have the latest version downloaded from the link above first.

01.) Restart your computer

02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard)

03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter

04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.

05.) Once you are at the desktop, Click Start, Computer

06.) Click Tools, Folder Options, View Tab

NOTE: If you cannot see the menu bar with the Tools menu on it, you have to press the Alt-key on the keyboard and the menu bar should then be visible.

07.) Place a dot next to "Show Hidden Files and Folders"

08.) Remove the check from "Hide Protected Operating System Files (Recommended)"

09.) Choose Yes to the warning

10.) Click OK

11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.

12.) Double Click the Program Files Folder

13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as possible.

14.) Close this window

15.) Click Start, Computer

16.) Double Click C:

Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.

17.) Double Click the Program Files [x86] Folder

18.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many of the files listed here as possible.

19.) Close this window

 

20.) Click Start, Computer

21.) Double Click C:

22.) Double Click the Windows Folder

23.) Right Click the Internet Logs Folder, click Delete, and choose Yes

24.) Double Click the System32 Folder

25.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible.

26.) Locate and delete the following files in the System32 folder if they are present:

- vsconfig.xml

- vsxml.dll

- vsregexp.dll

- vsdata.dll

- vsdata95.vxd

- vsdatant.sys

- vsmonapi.dll

- vspubapi.dll

- vsinit.dll

- vsutil.dll

- vswmi.dll

- zlcommdb.dll

- zlcomm.dll

- zpeng24.dll or zpeng25.dll

27.) Double Click the Drivers folder inside the System32 Folder

28.) Locate and delete the following files in the System32\drivers folder if they are present:

- vsconfig.xml

- vsxml.dll

- vsregexp.dll

- vsdata.dll

- vsdata95.vxd

- vsdatant.sys

- vsmonapi.dll

- vspubapi.dll

- vsinit.dll

- vsutil.dll

- vswmi.dll

- zlcommdb.dll

- zlcomm.dll

- zpeng24.dll or zpeng25.dll

29.) Close this window

30.) Click Start, Computer

31.) Double Click C:

32.) Double Click the Windows Folder

33.) Double Click the Syswow64 Folder

34.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files listed here as possible.

35.) Locate and delete the following files in the syswow64 folder if they are present:

- vsconfig.xml

- vsxml.dll

- vsregexp.dll

- vsdata.dll

- vsdata95.vxd

- vsdatant.sys

- vsmonapi.dll

- vspubapi.dll

- vsinit.dll

- vsutil.dll

- vswmi.dll

- zlcommdb.dll

- zlcomm.dll

- zpeng24.dll or zpeng25.dll

36.) Double Click the Drivers folder inside the Syswow64 Folder

37.) Locate and delete the following files in the Syswow64\drivers folder if they are present:

- vsconfig.xml

- vsxml.dll

- vsregexp.dll

- vsdata.dll

- vsdata95.vxd

- vsdatant.sys

- vsmonapi.dll

- vspubapi.dll

- vsinit.dll

- vsutil.dll

- vswmi.dll

- zlcommdb.dll

- zlcomm.dll

- zpeng24.dll or zpeng25.dll

 

38.) Clear your Temp Directory per the instructions below.

- Go to Start -> Run

- Type %temp% and click OK

- Select all of these files and delete them

39.) Clear the Prefetch folder per the instructions below.

- Go to Start -> Run

- Type Prefetch and click OK

- Select all of these files and delete them

NOTE: If you do not have the Run option on the Start menu, you can press and hold the Windows logo key and tap the letter R .

40.) Remove the necessary registry entries:

*Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the registry.

For information about how to edit the registry in Windows, from your desktop, click Start -> Run -> and type regedit. Click on Help -> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How to... section).

Also, you should always make a backup of the registry before editing it. You can find this in the same section of the Help files.

To remove the needed registry entries, go to Start -> Run and type in regedit. Choose OK, and use the folders on the left side of the Registry Editor window to navigate to the specified directories below. Note that you will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

HKEY_LOCAL_MACHINE\Software\Zone Labs

HKEY_LOCAL_MACHINE\Software\CheckPoint

HKEY_LOCAL_MACHINE\Software\KasperskyLabs

HKEY_LOCAL_MACHINE\Software\MailFrontier

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant

41.) Close this window, then empty your recycle bin.

42.) Restart the computer.

43.) Try to install the latest version again.

Click Here to download the latest version of ZoneAlarm you own.

 

If you need additional assistance with a paid ZoneAlarm product, please contact a live support agent using our Live Chat option below:

Our agents are standing by
to help you. Click to chat.
 
Customer Service Rating by LivePerson  

Last Update: Jan 19, 2013
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