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Frequently Asked Question

I have upgraded to ZoneAlarm 2010 (version 9) and I no longer have my ad-blocker, cookie blocker or Privacy Controls.


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Answer

Solution:


There is an industry trend towards “bloat,” where companies continually add new features to a product and never take the time to remove obsolete features or to re-engineer products for speed.  Such practices cause reduced performance and distraction for our customers.

We aggressively avoid bloat by removing features that our development team has determined are obsolete.  Here are some recent removals, and the reason behind the removals:

-ZONEALARM PRO ONLY: We recently removed Anti-Spyware because available Anti-virus now almost universally handles spyware as well as viruses, rendering our own Anti-Spyware redundant.  This was not true at the time we launched our own Anti-spyware.


ZoneAlarm Suite and Extreme Security users:

We now have a New unified anti-virus and anti-spyware engine:
Scans 80%-90% faster and combines anti-virus and anti-spyware into one scan
More advanced scan options- riskware, ADS, heuristic scanning, and more exception options
Additional on-access scan controls
On-access scanning now detects spyware.


In this same release, we added an advanced signature and heuristic anti-phishing solution which does better than available protection – including protection provided by Web browsers.  We also added Advanced Download Protection, which uses advanced statistical analysis, virtualization and behavioral observation to stop brand-new and yet-unknown viruses and spyware from getting onto the computer via infected download.

We firmly believe these changes increase the ability of our products to protect our customers’ privacy and stop spyware attacks, while also reducing product overhead and bloat.  If you’re unhappy with these changes, please let us know.  We think we have some solutions that will make you happy.  We welcome your comments.  

Note:I have upgraded to ZoneAlarm 2010 (version 9) and I no longer have an Anti-Spyware option.
This Information Applies to

ZoneAlarm Pro 9.x
ZoneAlarm Security Suite 9.x
ZoneAlarm Extreme Security 9.x

If you need assistance with any ZoneAlarm product, please contact a Customer Service agent using our Live Chat option below:

Our agents are standing by
to help you. Click to chat.
 
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You can also call customer service at 877-966-5221, Live Chat is the prefered contact method and is faster.

Last Update: Jul 15, 2010
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