results

Frequently Asked Question

You renewed ZoneAlarm, but it still has the incorrect number of days or says its expired.


 Print Article
Answer

Solution:

 

When you renew your existing ZoneAlarm product (did not purchase an upgrade, for example from a lesser product to Extreme is an upgrade).


In most cases you do not need to enter your license key again since your key is not replaced but  additional time is added automaticly to your original key.

You may need to shutdown and reboot your computer a few times for ZoneAlarm to communicate to our license servers to get the updated subscription information.

If that does not resolve your problem:

1. You can force ZoneAlarm to sync and update itself. You must be running version 10.1.065.000 or greater to do this.

Open ZoneAlarm, click on the 'Tools' dropdown menu and select 'Synchronize License' (This requires an active internet connection to work)

2. Try inputing your license into ZoneAlarm, by following these directions: Click Here

If you need additional assistance with a paid ZoneAlarm product, please contact a live support agent using our Live Chat option below:

Our agents are standing by
to help you. Click to chat.
 
Customer Service Rating by LivePerson  

Last Update: May 30, 2014
Related Entries
Relevance
Resource
Article Name
FAQ
When does my license key expire?
FAQ
How do I renew my licnese / subscription to ZoneAlarm?
FAQ
You have question about the annual renewal policy, or a question about what happens when my license expires.
FAQ
Can you continue to use ZoneAlarm if you don't renew your License / Subscription?
FAQ
How to Upgrade your ZoneAlarm software
FAQ
I'm getting an error that says I need Admin rights.
FAQ
How do I input my License Key?
FAQ
I would like to upgrade to a non-english version of ZoneAlarm.
FAQ
I purchased a boxed version or cd from eBay and is a Broderbund/Encore branded product.
Feedback
Please let us know what you think about this article.
Required items indicated with *
 
Document Rank : * Poor     Excellent
Comments :