Frequently Asked Question

I am having a problem playing an Online Game with ZoneAlarm running.

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1) Turn Gaming Mode on in ZoneAlarm

Right Click the ZA icon in the System tray.

Select Game Mode.

Note: Game Mode takes 2-3 minutes to become operational. Do not start your game until you have waited 2-3 minutes.

2) If you wish to perform advanced configurations follow the following directions.

If you are having problem getting an online game to run properly, the first
thing to do is to check the game's help files or support site. Try searching
for the word ZONEALARM, if that does not show anything, try the word
FIREWALL. Follow those instructions. For generic firewall information, use
the instructions below that apply to the manufacturer's instructions:

1) Many games run in 'exclusive' full screen mode. This prevents
ZoneAlarm Alerts, as well as normal windows error messages, from
appearing. When you are unable to see a ZoneAlarm Alert while you are
playing a full screen game there are a few things you can do to attempt to
remedy the problem:

- Set your game to run in a window. This will allow you to see the alert if
the game is running in a resolution lower than your desktop. If your
mouse is locked to the game try pressing the windows key, and you should
be able to use the mouse to click on the alert. Then simply reset the
game to run full screen after allowing it Internet access. Check the game
documentation or support site for information on how to run the game in a

- Change your rendering mode to 'Software Rendering'. This will allow
Windows to overlay the ZoneAlarm Alert on top of your game screen. After
allowing Internet access, you can change back to your preferred rendering
device. Check the game documentation or support site for information on
how to change this.

- Press Alt-Tab to toggle back into windows. This leaves the game running,
but allows you to respond to the alert. Once you have allowed Internet
access you press Alt-Tab again to restore your game. This may cause
some applications to crash, especially if you are using Glide or OpenGL;
however, the problem should be corrected the next time you run the
game. Sometimes you can use Alt-Enter in the place of Alt-Tab.

2) Some games require that you add the manufacturer's game servers to
your Trusted Zone (by name, IP address, IP range or any combination).
You should be able to find this information in the game documentation, or
from the game manufacturer's web site. Please do the following to add a
trusted Host/Site, IP Address or IP Range to your Trusted Zone.

- Click on Firewall -> Zones -> Add
- Select IP Address, subnet, IP range, or site. (a range cannot be larger
than a subnet)
- Under Description, enter a name or description.
- Enter the Host/Site, IP Address, subnet or Range.
- Click OK then click Apply.

You should add ALL of the information as stated by the manufacturer in
order to avoid connection problems.

3) Some online games require specific ports to be opened. You can learn
more about these requirements within the documentation for your game,
or from the manufacturer's web site. Click on Firewall -> Main -> Internet
Zone -> Custom button. Scroll down to the appropriate port type, TCP or
UDP and Incoming or outgoing. Check the box next to the appropriate port
and a text box will appear where you can enter the port number(s) below.
Type the port number or range (i.e. 6970-7070) you would like opened.

4) You can add the program before you run it. Check with the
manufacturer's support site for the name of any executable programs that
will require access. In the Programs panel, scroll down to the white area at
the bottom of the programs list. Right-click and highlight Add Program.
Browse to the directory that contains the executable you are looking for
and click Open.

You can also specify the default behavior of new applications, to allow it
access without asking (however, you should turn this back to the default of
Ask, or else Deny once you have the program listed and configured). Go to
Program Control -> Main -> Advanced button -> Access Permissions tab;
change all settings to Accept, and click Apply. Start the game, connect to
the Internet, stay connected for several minutes, then disconnect. Check
the Program settings for the game.

5) If you are using Voice Over IP (Dialpad, game and chat software voice
ability, etc), there are several ways you can use this feature with
ZoneAlarm running.

- You will need to give the program access rights, and Server rights. If you
know the actual IP address of the person or system that you will be talking
to, you can try adding that IP address to your Trusted Zone, and then the
program will only require those rights for Trusted Zone. Otherwise you will
need to open ports in the firewall to accept incoming requests.

Note - If you plan to host your own game, the information in 5) above will
also work.

In some cases you may need to drop the Internet Zone to Medium while
Playing. Setting the Internet security level to medium does not leave you
unprotected, as ZoneAlarm, in addition to its firewall capabilities, provides
protection against hackers through its unique application control feature.
Our product only allows applications the user specifically approves to
communicate through the Internet. Our two measures of security taken
together provide the utmost protection for our users. 

If you need additional assistance with a paid ZoneAlarm product, please contact a live support agent using our Live Chat option below:

Our agents are standing by
to help you. Click to chat.
Customer Service Rating by LivePerson  

Last Update: Jan 19, 2013
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